Return & Refunds

Customer satisfaction is our priority. If there is an issue with your purchase, you can return it for a refund, replacement, or warranty.

Return For Refund

Refund requests must be made within 30 days of the delivery date. After 30 days from the delivery date, you must contact XXXX Customer Service to determine the best course of action. XXXX will not issue refunds for products purchased through other entities, such as distributors or retail partners. Defective units are covered under XXXX's one-year limited warranty policy. See “Return Under Warranty” below, for information on warranty returns.

The unit must be in like-new condition and returned in original packaging with all original accessories, and other components. IETS Tech reserves the right to reject any refund request if the product is damaged or if any accessories, literature, or other original components are missing.

A Return Authorization (RA) number must be obtained before returning the product. To request an RA number, please email and provide the following information:

• 1. Your order number;
• 2. Your name;
• 3. Your phone number;
• 4. Your reason for a refund;
• 5. Your date of purchase.

Upon written receipt of the RA number, please send an email back to us to confirm your return request and get the return shipping address from IETS Tech:

Please mark the RA number on the outside of the package.

A copy of the purchase confirmation email or the order number should be placed inside the return package to be easily visible.

Products received without an RA number and the required documentation as specified above may not be accepted or processed for return.

Products received that do not meet the above return criteria may be returned to the customer.

You may be responsible for shipping costs for returning the product to IETS Tech's warehouse. The product should be shipped so that it can be tracked or insured. IETS Tech is not responsible for products lost or damaged during return shipment.

Shipping charges may be non-refundable.

Funds will be credited within 5 working days of receipt of returned product pending qualification and subject to the above criteria.

Return Under Warranty

Defective products (not including the accessories) are covered by IETS Tech's one-year limited warranty policy.

A Return Authorization (RA) number must be obtained before returning the product. To request an RA number, please email and provide the following information:

• 1. Your order number;
• 2. Your name;
• 3. Your phone number;
• 4. Your reason for warranty;
• 5. Your date of purchase.

Upon written receipt of the RA number, please send an email back to us to confirm your return request and get the return shipping address from IETS Tech:

Please mark the RA number on the outside of the package.

A copy of the purchase confirmation email or the order number should be placed inside the return package to be easily visible.

Products received without an RA number and the required documentation as specified above may not be accepted or processed for return.

Products received that do not meet the above return criteria may be returned to the customer.

You may be responsible for shipping costs for returning the product to IETS Tech's warehouse. The product should be shipped so that it can be tracked or insured. IETS Tech is not responsible for products lost or damaged during return shipment.

Man-made damage or damage to important parts may result in additional repair costs, you may be responsible for the costs.

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